IRCTC website is the government of India Enterprise and official online ticket reservation site. As per Google Zeitgeist, it is among the most visited sites in the year 2008 in India. IRCTC is dedicated towards providing the catering, online booking and tourism facilities. One may browse the following link to visit the IRCTC website.
IRCTC website is offering it services in English as well as in Hindi language. One may select the option Hindi from the top left hand side of the home page in yellow colored bar. Below this bar, the site possesses links for the various services offered by the site including Train Reservation, Loyalty Program, Tourist Trains, Tour packages, Book Cabs and Hotels.
One can view the login box below the links for navigation on home page. It has the radio buttons for Train ticket, Tourism Services and Mumbai Season Ticket. One is required to sign up and register oneself with the site for using it the first time. Registered users can directly login and avail the services offered by site. On right side of login box, there is a box highlighting the IRCTC updates/ alerts. It also has the link for opinion poll.
Next to IRCTC updates, the site has contact details for customer care. It depicts that 24X7 customer care no is 011-2334 0000. Other numbers of customer care from Monday to Saturday from 10 AM to 6 PM includes 011-2334 5500, 011- 2334 4787/4773/5800 and 011-2334 8539/8543. Customer care number for Chennai is 044-2530 0000 and email address is firstname.lastname@example.org
Lower half of the webpage consists of various links including Help & Info, Enquiries, Loyalty Program, Special Offers, IRCTC Zone, Mobile Zone and Catering. By clicking on each of this link, one will get the details related to that particular topic. For e.g. clicking on Help & Info will get the details and links of User Guides, General, Ticket Delivery, Cancellation procedure, Security and Information for Agents.