Indian Railway offers the facility of booking the tickets online via IRCTC website and gets the tickets delivered at home. This ticket is known as I-ticket. One needs to book the I-ticket at least two or three calendar days before the date of journey as time will be required to courier the ticket to one’s home.
The ticket will be sent by courier to the address registered on the IRCTC website or to the address mentioned at the time of booking. I-ticket will be sent in the name of the person who has booked the ticket and as of now the facility of changing the name of the recipient does not exist. One can reserve an I-ticket even if the status of the online reservation is showing as ‘waiting list’.
IRCTC applies a service charge of Rs.40/- per ticket for booking of Second Class and Sleeper Class tickets and Rs.60/- per ticket for booking of other classes. In addition to service charges, bank also charge transaction charges for each such transaction.
IRCTC is a VeriSign certified site and one can click on the VeriSign logo in order to check the certificate. Monetary transactions through this site are secure. Site received the details of the credit card and transmits it to the Payment Gateways. It is transmitted through secure SSL mode with 128-bit encryption that is browser independent. No record of the credit card details is stored on this site Payment Gateways handle the transactions.
Cancellation of the I-ticket is not possible online as of now. It can be done at various PRS counters of Railway Reservation Office. Also there is no cash refund made at the counter. After deducting the applicable cancellation charges, refund is credited back electronically to one’s credit card / bank account.
Customers can reserve the tickets from across the globe; however it is delivered the cities mentioned on the IRCTC website. One can even specify the address of a Hotel, address of a friend / relative if case it lies in the area of delivery, however one need to present authority letter to receive the ticket on behalf of the customer who has booked the tickets.